FAQ

Product suitability

The picture and questionnaire you completed teach me a lot about your skin, its issues, and how to best treat it. On top of the algorithm that tailors the most suitable kit for you, my team and I review the information and customize the dosage and precise use instructions for you personally. I’ve also made this video [NS1] to explain exactly how the process of product tailoring based on the picture and questionnaire works.

Lilly Kai products are active products, designed to transform the skin and bring the best out of it. Correct treatment of the skin isn’t always simple and clear-cut. Different people respond differently. Often, it’s just a matter of beginning and trying. My team and I are with you throughout the journey, and if a specific product or usage need to be modified according to how your skin reacts, we are here to provide guidance and closely follow up on results.

My team and I practice the tenets of Chinese medicine, according to which the tongue is an incredible diagnostic tool, the tells a complete story of the body’s condition, fluids, blood, sensitivities, the state of moisture in the body and face.

That way, my team and I can both tailor an excellent formula [NS2] to treat the body from within and learn more of your skin the ideal treatment for it by applying products externally.

There’s nothing wrong with experimenting with a single product, but in order to achieve impressive, transformational results it is very important to establish a proper treatment balance. The kit is usually composed so that nighttime is dedicated to using active products, while during daytime the skin is provided with what it needs to become stronger and more resilient, to better face the challenges of day, such as sunlight and free radicals.

We don’t provide samples for several reasons. One key reason is that it’s difficult to observe the quality and effectiveness of a product based on short-term use. Another reason is that most of our products are packaged in airless containers, necessary to preserve the freshness and even texture of the product.

We do guarantee high quality of products and service, and if you are unhappy with a product, for any reason, you can return the product(s) to us and receive a refund within a week of receipt.

I recommend reading our product return policy[NS3] [NS4] .

Most products can be purchased at a smaller, “travel size” of 12-15 ml, enough for about 2 weeks of use.

*Travel size products cannot be returned, and cost ILS 100 per unit.

Sensitivity to products

Lilly Kai products are active products, designed to transform the skin and bring the best out of it. The road isn’t always easy, and very often different people react differently. I have been treating skin for 15 years, and there isn’t much I haven’t seen. It’s true that in many cases the skin has a sensitive reaction to new products. It’s all a matter of what you want to achieve. If you want to see transformation and really lead your skin to a new, more beautiful, more even and more youthful place, then irritation, peeling, and detoxing are often a part of the way. In 99% of the cases, such sensitivity, irritation, or severe reaction will not recur, but there’s no way to guarantee that. Some people turn red and are sensitive even to aloe vera.

In most cases, you just need to try. The first month of product use is what I refer to as “adaptation month”. It’s perfectly normal, and it sometimes happens that the skin regeneration process pushes out toxins and waste to cleanse the skin, and lead it to a cleaner, more even texture. My team and I are with you throughout the journey, and if a specific product or usage need to be modified according to how your skin reacts, we are here to provide guidance and closely follow up on results.

It is important to make the distinction between an allergy and the skin’s adaptation reaction to the transformation and regeneration process. I refer you to the previous question regarding sensitivity to products.

Allergy is usually characterized by a rash and often itchiness, mostly in the neck area. If you know yourself as predisposed to sensitivity, I’d begin with very gentle use of product, applied on a clean small area of the skin around the neck, and allow a few hours to see that no rash develops.

Our products are composed of very high-quality ingredients, but different people react differently, and it is theoretically possible to be sensitive to any substance on earth. Of course, my team and I are here to provide guidance and advice.

It is important to make the distinction between an allergy and the skin’s adaptation reaction to the transformation and regeneration process. I refer you to the previous question regarding sensitivity to products.

Allergy is usually characterized by a rash and often itchiness, mostly in the neck area. If you know yourself as predisposed to sensitivity, I’d begin with very gentle use of product, applied on a clean small area of the skin around the neck, and allow a few hours to see that no rash develops.

Our products are composed of very high-quality ingredients, but different people react differently, and it is theoretically possible to be sensitive to any substance on earth. Of course, my team and I are here to provide guidance and advice.

The first month of product use is what I refer to as “adaptation month”. It’s perfectly normal, and it sometimes happens that the skin regeneration process pushes out toxins and waste to cleanse the skin, and lead it towards a cleaner, more even texture. It will usually begin and end with one or two pimples, just a temporary thing, and will soon pass.

If your skin is prone to acne and this was your main skin complaint, then part of the remediation process is cleaning and clearing “waste”. The body will usually clear out the waste via urine, feces, and the lymphatic system, but possibly also through the skin, which means pimples might come out.

My team and I are with you throughout the journey, and if a specific product or usage need to be modified according to how your skin reacts, we are here to provide guidance and closely follow up on results.

Products’ activity and effectiveness

That is highly individual, and every person responds differently to treatment. It depends a lot on the initial condition of your skin, and what you want to treat. As far as wrinkles, crepey and pigmentated skin are concerned, significant improvement would usually be observable within two weeks.

As far as acne and pimple treatment is concerned, that’s usually a systemic issue, which unfortunately depends not only on external treatment. Our skin is highly affected by what we eat, hormones, stress, the quality of sleep, and genetics, and the treatment’s success is also very much linked to these factors. That’s why there is no definite answer, and it takes patience, and in many cases, also changing our habits. In case of severe acne, I always recommend consulting a dermatologist too.

Absolutely! In terms of transforming and improving the appearance of wrinkled and crepey skin, the products’ success is unequivocal! Very soon, you’ll observe how the quality of the skin improves and the wrinkled and crepey skin begins to smoothen.

The answer to that is a bit more complex. In general, the answer is yes! The products lighten and break down pigmentation. However, there are many types of pigmentation and quite a few factors that affect the effectiveness of the treatment.

For example, how long have pigmentation spots been on your skin? Are they dispersed or concentrated? Are you exposed to hormonal factors such as birth control pills, fertility treatment, and for how long? If your face has a multicolored complexion, then you will certainly observe skin tone improve towards a more even, lighter complexion pretty quickly. Persistence is important here, as some spots will be effectively affected, while others won’t be broken down even using laser therapy. That’s why it’s very important to send us pictures together with the questionnaire, so I can give you more accurate information about which spots can be lightened and which will be more difficult.

As far as acne and pimple treatment is concerned, that’s usually a systemic issue, which unfortunately depends not only on external treatment. Our skin is highly affected by what we eat, hormones, stress, the quality of sleep, and genetics, and the treatment’s success is also very much linked to these factors. That’s why there is no definite answer, and it takes patience, and in many cases, also changing our habits. In case of severe acne, I always recommend consulting a dermatologist too.

There are post-acne, tinted scars – that is, have a darker skin tone than the surrounding skin, and there are deep, atrophic, or depressed scars. The tinted post-acne scars will lighten up significantly because they’re superficial. It is definitely possible to improve the scar tissue’s texture. As for the depressed scars – these are more challenging because they are deep-seated in the epidermis; it is possible to reduce and refine them, but that greatly depends on how numerous and deep they are.

Lilly Kai is a brand born out of nature, based on the combination of technology and nature. The basis of the ingredients is indeed natural, but they were made, by top-of-the-line labs, into trans-dermal ingredients, so that they can penetrate the skin and stimulate real regeneration. So, it wouldn’t be entirely accurate to say ‘100% natural’. I always say that 100% natural means aging. Besides, looking at substances that are now known to be allergenic and irritant, they are all natural substances. It is actually the inorganics that usually cause far less allergies. Just something to consider.

Anyway, it is important for us at Lilly Kai that our products provide a response to a wide range of issues, and all raw materials we use are research-based, undergo toxicologic tests and licensing procedures. All Lilly Kai products are licensed by the Israeli Ministry of Health and undergo quality control according to European and American standards.

No, no, and no. We never have and never will.

Absolutely not. We never have and never will.

All our products are gluten-free. With the exception of our Shaman Mask, which contains beeswax, all our products are also vegan.

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